The information and tools you need to quickly resolve issues

Knowledge Bases

Knowledge Base

Use the self-service
knowledge bases

Support Portal

Account Management

Manage your support cases with
the Kofax Customer Portal



Utilize our self-service
support tools


Support Details

Learn about the available
Kofax Support Services

Support Commitment

Kofax is committed to providing the highest quality support to its Partners, Resellers, and Customers. Move to the Support Commitment section to learn more.

Learn More

Kofax Customer Portal

The Kofax Customer Portal is the online case submission and tracking method available 24x7 for all customers. The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online.

Access Customer Portal

Key Support Features

  • 24 hour access to the Kofax Knowledgebases, which contain answers to common problems and known issues
  • Quick response time to initial request
  • Experienced, knowledgeable and customer focused staff
  • Constant communication and updates on open incidents
  • Accelerated response time for production incidents