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Kofax Repair Policy

All Kofax repairs and updates are warranted for 90 days. Should you determine that you must return an item by mail, complete the Return Material Authorization Information form to receive your unique RMA number.

Out of Warranty Charges

Product
North America
International 
 
VRS Canon
$300
$300
VRS Fujitsu
$300
$300
VRS Kodak
$400
$400
VRS Bell+Howell
$400
$400

 

Repair: Fixes a faulty component, regardless of the severity of the problem. This is a fixed charge cost with a 90-day guarantee on materials and workmanship. All board repairs include an update to the latest revision, since a board's firmware must be up-to-date before it is repaired.

NOTE: Our goal is to repair your product as quickly as possible, and ship it back to you within three working days. We need your help to accomplish this. Please provide complete details of any product failures. Kofax may assess a charge of $150 if we cannot find a problem due to insufficient information provided by the customer.